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President
Kim Chapman graduated from Purdue University with a B.A. in Communications in 1983. She joined BTI (now Deltacom) in the same year and grew to be Executive Vice President, Marketing & Customer Relations. Kim was key in growing the company to $150 million in revenues during her tenure and managed many areas of the company giving her a true "insiders" understanding of telecommunications carriers. This has been instrumental in consulting for clients today.
She was also named President of FiberSouth in 1994. FiberSouth deployed fiber throughout the Triangle area for the purpose of giving clients a fiber based alternative access to their chosen carriers. The experience gained in both of these companies gave her a solid foundation in a wide range of technologies and services. In 1997, Kim served as Chairman of NCTA, an association that represents technology companies in the state.
Kim is a proud supporter of numerous charities including, Hospice of Wake County, American Cancer Society and Habitat for Humanity. When not working, she devotes her time to her daughter, traveling, gardening, tennis and golf. |
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Manager, Operations & Service
Jan Edwards, a Raleigh native, joined NSI in 1997 after spending 15 years in the travel industry. Jan's experience in customer service and management has been a perfect fit for NSI's philosophy that the customer is the company's greatest asset. Over the last 13 years, Jan has acquired significant knowledge of the various telecommunications products and services offered by NSI's partners.
Jan is active in her church teaching young children and leading a young singles class with her husband, Don. She enjoys cooking, gardening, camping and beach vacations with her husband and children, Donnie and Lilly. |
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Senior Communications Consultant
Chris Mangeno graduated with a B.A degree from Ferrum College in 1993 and has held consulting positions with KPMG Peat Marwick and Nortel Networks. He joined NSI in 2002 where his main goal has been to continually grow the client base without losing site of the most important thing which is to serve customers to the best of our abilities.
Chris is an NCTA ambassador, holds a position on the Contemporaries Board for the NC Museum of Art, and is an active supporter of the Make A Wish Foundation and Habitat for Humanity. When not working, he devotes his time to his wife and son and any activity that will keep him outdoors. |
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Order Coordination Specialist
Amy VanMeter, a Meredith College graduate, has worked in the telecommunications industry since 1990. Employed by BTI for 13 years, she held a wide variety of positions which has given her a solid understanding of the inner workings of carriers. Valuable knowledge as we interface with over 30 carriers on a regular basis! Her positions included Field Support Representative, Dealer Support Manager, and Manager of Executive Escalations and Customer Retention Programs. Amy joined NSI in 2007 where she coordinates and implements new services for our clients.
After hours, she enjoys spending time wtih her family and two dogs Poopie and Daisy. |
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"On Call" Specialist
Lydia Bethune worked in the banking industry for 11 years, starting off with a small hometown bank in Whiteville, NC. She and her husband moved to Northern Virginia where she worked with a satellite communications company and later with America Online as a Training Coordinator. After relocating back to NC, she joined NSI in 2006. As an "On Call" Specialist, she provides intense hands-on support to complex enterprise clients.
Lydia enjoys travel, volunteer work and spending time with her husband of 12 years, Andre'. She also participates in various sports including tennis, snow skiing and bowling. |
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"On Call" Specialist
Mirandra Miller has worked mainly in Customer Service and Accounting for nearly 20 years. She has experience in bookkeeping, general ledger, customer/patient care, report and document preparation and maintenance, and problem solving. These experiences help her to better serve our customers in bill reconciliation and reporting services. As an Account Manager, she provides excellent customer service and care to our On-Call clients. She is the newest member to join NSI and brings with her a diligence to detail and caring for our customers.
Mirandra is the loving mother to three active daughters. They have two dogs, Winston and Hank. She enjoys gardening, hiking, reading and being outside in any capacity. She also enjoys attending and volunteering for her daughters many sports interests and extracurricular activities. |
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"On Call" Specialist
Hollee Nadeau joined NSI is 2009 after spending several years as a Real Estate Agent. A graduate of the University of Central Florida, she later went on to work as an Account Executive in the paging industry for Signet and Pagenet. This experience was valuable in teaching her the basics of the telecom industry and has provided a foundation for working with more complex services. She is highly organized and devoted to giving her clients the best experience possible.
She is an active member of the community through her diverse volunteer work including Habitat for Humanity, Special Olympics, TDSN, Miracle League and St. Baldrick's Foundation. She enjoys boating, hiking and camping with her husband and two children. |
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Stress Therapist
Charlie Chapman Cummins joined our team as a Stress Therapist in August of 2009. Every morning, without fail, he visits each and every person at NSI. After a relaxing nap on his pillow under the desk, he goes out to comfort and soothe the shattered nerves of the NSI team who have been busy battling the carriers. His favored spot is on a lap, and he makes sure that everyone gets ample time to hold and pet him. A late day game of catch in the office and then back to the pillow for another nap. |
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